Terms & Conditions (UK) – Summary & Full Details

Quick summary (customer-friendly overview):

  1. Order changes or cancellations may be possible as a service within 24 hours, provided production or dispatch has not started.
  2. All prices are shown inclusive of VAT where applicable. Shipping costs are displayed at checkout.
  3. Production time is usually 1–4 working days (seasonal), plus shipping time.
  4. You have a 14-day right to cancel for standard (non-customised) products.
  5. No right to cancel applies to made-to-order window tint film manufactured to your specifications.
  6. Goodwill returns: An unopened shipping package may be accepted within 14 days (see “Goodwill Returns”).
  7. Please report any issues promptly and include your order number and photos where relevant.

Full terms and conditions are set out below.

Note: This summary does not replace the full legal terms below or your statutory consumer rights.

Terms & Conditions (last updated: 03 January 2026)

1. Seller, scope & contact details

These Terms & Conditions apply to purchases made by consumers via www.evofilmshop.com (UK orders / English language version).

The seller is EVO International AB (trading as EVOFILM®), registered in Sweden under company number 556808-9659. Registered address: Norra Ljunggatan 16, 252 28 Helsingborg, Sweden.

Contact email: [email protected]

You must be at least 18 years old and legally capable of entering into a contract to place an order.

2. Definitions

  • Standard products: pre-manufactured items that are not made to individual customer specifications.
  • Window tint film: products manufactured specifically to the customer’s vehicle and choices (for example: car model, year, tint level, film type and custom cutting).
  • Consumer: an individual acting for purposes wholly or mainly outside their trade, business or profession.
  • Contract: the legally binding agreement between you and us for the supply of goods.

3. Formation of the contract

A contract is formed once we send you an order confirmation by email. Please check your confirmation carefully and notify us immediately of any errors.

4. Order changes & cancellations (goodwill service)

As a customer service gesture, we may be able to amend or cancel your order within 24 hours of purchase, provided production has not started and the order has not been dispatched.

Important: Custom window tint film often enters production quickly. Once production has started, changes or cancellations are normally not possible.

5. Prices, payment & VAT

All prices are shown inclusive of VAT where applicable. Delivery costs are displayed during checkout before you complete your order.

Available payment methods are shown at checkout and may be processed via third-party payment providers.

6. Production & delivery

Production time is typically 1–4 working days, depending on season and order volume. Delivery times vary depending on destination and carrier.

Unless otherwise stated, delivery will take place within 30 days of order confirmation.

7. Shipping & tracking

Once your order has been dispatched, you will receive tracking information by email and/or SMS where available. Please ensure your delivery details are correct.

8. Your right to cancel – standard products

Under the UK Consumer Contracts Regulations, you have the right to cancel your order for standard products within 14 days of receiving the goods.

To cancel, you must notify us clearly by email at [email protected].

If you cancel, we will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods or proof of return.

You are responsible for return shipping costs unless otherwise agreed.

9. No right to cancel – made-to-order window tint film

Window tint film is manufactured specifically to your individual specifications and vehicle. As such, the right to cancel does not apply to these products once production has started.

This is in accordance with the UK Consumer Contracts Regulations (exemption for goods made to the consumer’s specifications or clearly personalised).

Please double-check your vehicle details and selections before placing your order. Your statutory rights regarding faulty goods are not affected.

10. Goodwill returns (unopened package)

In addition to statutory rights, we may accept a return as a gesture of goodwill. This is not a legal entitlement.

  • Return request within 14 days of delivery
  • Package must be unopened and unused
  • Prior approval required by email
  • Return shipping costs are the customer’s responsibility

11. Faulty goods & consumer rights

Under the UK Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality.

If your goods are faulty:

  • You may be entitled to a repair, replacement or refund.
  • Please notify us promptly and include your order number and photos.

12. Additional product guarantees

Any additional product guarantees offered are in addition to your statutory rights and do not replace them.

13. Liability

We do not exclude or limit liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded by law. Otherwise, liability is limited to foreseeable losses arising directly from the contract.

14. Retention of title

Goods remain our property until paid for in full.

15. Governing law & jurisdiction

These terms are governed by the laws of England and Wales. This does not affect your statutory consumer rights.